Can I get a Referral?

We offer comprehensive primary care; many of your concerns can be addressed at PCC. If you need a specialty service that is not provided at PCC, your primary care provider must provide a referral. You may require a written authorization based on the insurance you have. Some (including Medicaid and PPOs) need only a prescription. Others need an authorization through your insurance company. If a referral is needed, a PCC referral coordinator will process authorization through your insurance for your referral. This will be mailed to you. Please make sure we have your correct mailing address.


Can I see my lab results?

Lab results are usually available on MyPCC, the Patient Portal, within a week. We may also call you to tell you urgent results. Please make sure we have your correct phone number.


How do I contact PCC for medical advice?

If you have a life threatening emergency, please call 911.

If you have an urgent question, please call us and ask to speak with a triage nurse. If a nurse cannot answer right away, you can leave a message and a nurse will call you back as soon as possible.

If your question is not urgent, please leave a message with one of our staff members and we will return your call as soon as possible. You can also use MyPCC, the Patient Portal, to contact your provider.


How do I get a medication refill?

At your appointment, ask your provider for enough refills to last until your next appointment so that you do not run out.

If you do run out of medicine before your appointment, check your medicine bottle's label. At the bottom, it will tell you if you are already approved to get a refill. If you are approved, call the pharmacy or take your prescription bottle to the pharmacy and get a refill.

If no refills are left, or you are unsure, you can request refills by calling the pharmacy to find out if you’re approved for refills or use MyPCC, the Patient Portal.


What if I need to talk to a provider and the office is closed?

PCC can provide medical emergency service by telephone 24 hours a day, every day of the year. After regular business hours, you can reach an on-call provider by calling our regular office number. This provider can handle your medical emergency.

For matters that are not urgent, please call during regular business hours. This includes completion of forms, test results, scheduling  appointments, referrals, and any medical concerns that can wait until the next business day.


I need a form filled out, what do I do?

We are happy to fill out forms required for WIC, school physicals, job physicals, disability, etc. Please drop off the form requiring completion at least 3-5 business days before you need the form. Some forms may require a provider visit.