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What if I need to talk to a doctor after the office is closed?
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I need to see my doctor today, can I talk to her/him or should I just come in?
I need a form filled out, what do I do?
We are happy to fill out forms required for WIC, school physicals, job physicals, disability, etc. Please drop off the form requiring completion at least 3-5 business days before you need the form. Some forms may take longer, so get them in as soon as possible. If you have not had a complete physical in the last year, you will need to schedule an appointment before the form can be completed. For WIC forms, patients must have been seen by their medical provider in the last six months.
What if I need to talk to a doctor after
the office is closed?
After regular business hours, call your PCC Family Health Center’s regular office number. Our answering service will take your information and page the on-call physician at home to handle your medical emergency. After hours, the on-call physician does not have access to your chart, so for matters that are not urgent, such as: completion of forms, test results, scheduling an appointment, referrals and any medical concerns that can wait until the morning, please call during our regular business hours. Our office staff can access your chart to assist you with these concerns. You can find regular business hours under Locations and Hours.
How do I get my prescription refilled?
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To avoid running out of medicine, be sure to ask while at your office visit for enough refills to last until your next appointment. Remember to bring all medications with you to every visit.
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If you do run out of medicine before your next appointment, check your medicine bottle at the bottom of the label, it will tell you if you are already approved to get a refill. Then, simply call the pharmacy, or take your prescription bottle to the pharmacy to get a refill.
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If no refills are left, or you are unsure, then the fastest way to get a refill is to call the pharmacy where you got your prescription filled. They have all of your information and will call our office to authorize the refill.
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Refills that are not emergencies can not be authorized by the on-call physician when your Family Health Center is closed. So be sure to call for a refill before you run out.
I lost my job and my insurance, can I still
see the doctor?
Yes. PCC Community Wellness Center never refuses service
to anyone due to inability to pay. Come in and talk to our financial counselor
who can assist you in determining your eligibility for insurance plans
such as Medicaid or Illinois KidCare, our sliding fee scale*
payment plan, or other payment options.
* Sliding
fee scale means that your payment for services is discounted based on
your family size and income.
I need to see my doctor today, can I talk
to her/him or should I just come in?
Call your PCC Family Health Center and ask to speak to a triage nurse who will assist you.
What is a community health center?
Community Health Centers are not free clinics. Community Health Centers are private, nonprofit, community owned and operated centers that are governed by volunteer consumer boards. As required by federal law, these boards are comprised of at least 51% users of the health center. These boards serve as the voice of the community and assure that the needs of their community are being met. Community Health Centers provide care to the medically underserved that experience geographic, economic, cultural, or other barriers to accessing health care and preventive services. Health Centers are America’s premier primary health care providers serving the working poor, uninsured, low-income elderly, and medically underserved. Across the nation, there are over eleven million individuals that rely on community health centers for care.
Please visit The Illinois Primary Health Care Association's Web site for more information.
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