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patient care tips

PCC Community Wellness Center is dedicated to providing quality, accessible and affordable primary health care and support services to residents of Chicago’s West Side and near west suburbs. PCC's range of services and programs are broad, with an emphasis on comprehensive maternal and child health services.

PCC understands the need for individualized care, tailored to each patient’s unique situation. Therefore, we continually adjust our services to meet the needs of each patient. Understanding that each person faces different obstacles to receiving health care, PCC’s focus is “care centered around you.”

PCC accepts all patients regardless of their ability to pay for services. We accept major health plans, Medicaid/All Kids and Medicare, and we offer a sliding fee discount program based on total family income and size to individuals who lack health insurance. Spanish speaking medical and support staff are available at each PCC site.

 

Choosing a Primary Care Provider

Selecting a primary care provider (PCP) is a very important step for your health care. A PCP can give you a trusting, ongoing relationship with one health care professional and the clinical support team. Your PCP looks at your whole health and works as a part of a care team that coordinates your care across many settings (e.g. specialists, hospitals).

 

Making an Appointment

Making an appointment makes it easier for you to see the same provider each time you come for a visit. It also helps keep your wait times lower. You should call the health center where your provider is located to make an appointment. You can also make an appointment through MyPCC, our Patient Portal.

 

Preparing for your Appointment

To always be prepared for your office visit, bring your photo ID and current insurance card. You should also bring paperwork from a hospital or other doctors you have seen recently. Remember to bring all medications you are using to every visit. Also, a copay is due at the time of service.

 

Referrals to Specialists

We offer comprehensive primary care; many of your concerns can be addressed at PCC. If you need a specialty service that is not provided at PCC, your primary care provider must provide a referral. You may require a written authorization based on the insurance you have. Some (including Medicaid and PPOs) need only a prescription. Others (such as HMOs, FHN, Harmony, etc.) need an authorization through your insurance company.

 

Lab Results

Lab results are usually available on MyPCC, the Patient Portal, within a week. We may also call you to tell you urgent results. Please make sure we have your correct phone number.

 

How do I contact PCC for medical advice?

If you have a life threatening emergency, please call 911.

If you have an urgent question, please call us and ask to speak with a triage nurse. If a nurse cannot answer right away, you can leave a message and a nurse will call you back as soon as possible.

If your question is not urgent, please leave a message with one of our staff members and we will return your call as soon as possible. You can also use MyPCC, the Patient Portal, to contact your provider.

 

Medication Refills

At your appointment, ask your provider for enough refills to last until your next appointment so that you do not run out.

If you do run out of medicine before your appointment, check your medicine bottle's label. At the bottom, it will tell you if you are already approved to get a refill. If you are approved, call the pharmacy or take your prescription bottle to the pharmacy and get a refill.

If no refills are left, or you are unsure, you can request refills by calling the pharmacy to find out if you’re approved for refills or use MyPCC, the Patient Portal.

 

High Quality Care and Quality Measures

PCC has many ways of measuring the quality of our services. Click here for information about service quality. We compare our own quality measures with Healthy People 2020 goals. We can provide other quality measure information upon request.

 

What if I need to talk to a provider and the office is closed?

PCC can provide medical emergency service by telephone 24 hours a day, every day of the year. After regular business hours, you can reach an on-call provider by calling our regular office number. This provider can handle your medical emergency.

For matters that are not urgent, please call during regular business hours. This includes completion of forms, test results, scheduling  appointments, referrals, and any medical concerns that can wait until the next business day.

 

I need a form filled out, what do I do?

We are happy to fill out forms required for WIC, school physicals, job physicals, disability, etc. Please drop off the form requiring completion at least 3-5 business days before you need the form. Some forms may require a provider visit.