Information for Patients

 

AC Units 180 φWhat does it mean to be a Patient-Centered Medical Home?
φWhy is it important to select a Primary Care Provider?
φWhy should I make an appointment and how should I be prepared?
φWhat if I need a referral?
φI lost my job and my insurance; can I still see a doctor?
φHow do I get my lab results?
φHow do I contact PCC for medical advice?
φWhat if I need to talk to a doctor and the office is closed?
φWhat is the fastest way to get my medicine refilled?
φI need a form filled out, what do I do?

 

What does it mean to be a Patient-Centered Medical Home?

  • A Patient-Centered Medical Home includes the delivery of high-quality, cost-effective primary healthcare which is coordinated through your primary care provider in a timely manner. PCC is in the process of seeking recognition as a Patient-Centered Medical Home. (Click here for more info.)  

Why is it important to select a Primary Care Provider?

  • Selecting a primary care provider is a very important step in taking action for your health care. A primary care provider (PCP) can give you a trusting, ongoing relationship with one health care professional and his or her team.
  • All new patients must select a PCP when you register. You can change your PCP at anytime and may also need to notify your insurance of any changes.

Why should I make an appointment and how should I be prepared?

  • Making an appointment increases the continuity of care with your primary care provider and decreases your wait time.
  • Always be prepared for your office visit, bring your photo ID, current insurance card, and any paperwork from a hospital or doctor you have seen recently.
  • Remember to bring all medications you using to every visit.
  • Copay is due at the time of service.

What if I need a referral?

  • We offer comprehensive primary care, many of your concerns can be addressed at PCC. If you need a specialty service which is not provided at PCC, you may require a written authorization based on the insurance you have.
  • Referrals require approval by your primary care provider.
  • Know your insurance type. Some (including Medicaid and PPOs) need only a prescription. Others (such as HMOs, FHN, Harmony, etc.) need an authorization through your insurance company.

I lost my job and my insurance; can I still see the doctor?

  • Yes. PCC never refuses service to anyone due to inability to pay.
  • Please talk to a PCC financial counselor who can assist you in determining your eligibility for insurance plans such as Medicaid, All Kids, PCC's sliding fee discount program, or other payment options. PCC's sliding fee discount program is based on your family size and income.

How do I get my lab results?

  • Most results are available within two weeks, but some results may take longer and your primary care provider will contact you once those results are available.
  • We may also call you by phone for urgent results, please make sure we have your correct telephone number.

 How do I contact PCC for medical advice?

  • If you need to make an appointment, get a referral, or have a form filled out, please follow the instructions provided. You can also ask our receptionist to take a message and have the nurse call you back.
  • If your question is not urgent, and you would prefer for your primary care provider to call you back, you can speak with our staff members for assistance.
  • If your question is urgent, please select the option to speak with a triage nurse from the telephone menu and state that your call is urgent.

What if I need to talk to a doctor and the office is closed?

  • PCC is pleased to provide medical advice by telephone 24 hours a day, every day of the year. After regular business hours, you can reach an on-call provider by calling our regular office number to reach PCC’s answering service. A staff member at the answering service will take your contact information and have the on-call provider call you back.
  • For matters that are not urgent, please call during regular business hours. This includes completion of forms, test results, scheduling an appointment, referrals and any medical concerns that can wait until the next business day.

What is the fastest way to get my medicine refilled?

  • To avoid running out of medicine, be sure to ask while at your doctor visit for enough refills to last until your next appointment.
  • If you do run out of medicine before your next appointment, check your medicine bottle at the bottom of the label; it will tell you if you are already approved to get a refill. Then, simply call the pharmacy, or take your prescription bottle to the pharmacy to get the refill.
  • If no refills are left, or you are unsure, then the fastest way to get a refill is to call the pharmacy where your prescription was filled. The pharmacy will have all of your information and will fax our office to authorize the refill.

 I need a form filled out, what do I do?

  • We are happy to fill out forms required for WIC, school physicals, job physicals, disability, etc. Please drop off the form requiring completion at least 3-5 business days before you need the form. Some forms may require a provider visit.